With their account on your app, patients get direct access to their purchase history, special offers, available RepeatCash, and even account settings.
Below you will find every thing you can do with each individual screen within the account page on the app:
| My Treatments is where patients can track available treatments and previous treatment purchase history. |
My Offers:
In the app, patients can find available offers in various areas including Home, Discover, and Shop. If they are not ready to use the offer, they can click in and save the offer to their My Offers tab to reference later.
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💡Pro tip: |
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Promotions are not automatically applied to their cart. The patient must select Claim offer on any promotion that is featured to them across the app. This is a feature we are excited to release before the end of November! |
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In Memberships patients can purchase or review their active membership benefits. |
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💡Pro tip: |
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In a future release, you will have the capability to request to cancel or pause your membership status. |
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Settings is where patients can manage your account information on the app. |
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💡Pro tip: |
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In a future release, you will have more access to your account information including billing information. |
FAQs:
1. What if I a mixture of treatments with sessions and some with 0?
- For the ones with sessions available, they can click into that treatment and easily scan to use it, book an appointment, or just review the pre and post care instructions.
- If the treatment has already been used, it will be greyed out, however, they can click into it and easily repurchase it.
2. What if the patient has not yet purchased a treatment on the app?
- If they have no treatments yet, CTA will be to browse for their next service and direct them back to Shop.
3. Can I update my billing information on the app?
- This will be available in a future release!
4. What happens if the card the patient was using for their memberships expired and/or was lost and have to cancel it?
- Patients will be notified in app that they missed a payment and can update it directly. Click here to learn more.
5. If my patient is enrolled in a Membership, will they be able to use both the promotional offer I create AND their Membership discount?
- As of right now (11/9/2023), yes. However, they will not be able to once we release our next features to enhance the offer and promo code experience. Once these updates are released, the patient will be prompted to use their greater discount - if it's their Membership discount or the promotion you have live. We are looking to release this by the end of November!
Have additional questions about your app?
Contact our Support Team at support@repeatmd.com.